Who is this guide for?
This guide is for you if you have forgotten your password or want to sign in to CoachTools without a password. You need access to the email address linked to your account.
How to sign in with a one-time code
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Request a sign-in code.
Select Forgot your password? on the sign-in screen, or open the sign-in code request page.
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Enter your email address.
Enter the email address linked to your CoachTools account and select Send.
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Open the email and copy the code.
Find the email containing your CoachTools sign-in code. The code is valid for 5 minutes.
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Sign in with the code.
Open the one-time code sign-in page. Enter your email address and the code from the email in the Your one-time password field. Select Login.
Signing in with a one-time code does not change your password. If you still do not remember your password the next time you sign in, you can request a new code.
Check after signing in
Make sure you can see your team or club. If the information you expect is missing, check that you signed in with the email address linked to your CoachTools account.
If you cannot sign in
The email containing the code does not arrive
- Check your spam folder and other email folders.
- Make sure you entered the email address correctly and that it is linked to your CoachTools account.
- Request a new code if needed.
If you still cannot find the email, contact support.
The code does not work or has expired
The code is valid for 5 minutes. Request a new code if it has expired.
Also check that you are using the code from the email you just received and that you copied it without extra spaces.
You cannot access your account’s email address
Contact CoachTools support. Tell us your team or club name and explain that you can no longer access the email address linked to your account. We will help you find out how access to the account can be restored.
Need help?
Email CoachTools support. Include your team or club name and explain which step you are having trouble with.
Do not send your password or sign-in code.